suka2 Privacy Policy

1. Information We Collect

In operating the suka2 platform, we collect several categories of information from members and prospective members:

• Registration Information: Full name, date of birth, identity card number (MyKad), email address, mobile phone number, and the username you choose when opening an account.
• Financial Information: E-wallet details (Touch 'n Go eWallet), DuitNow account, bank account number for FPX Online Banking, and crypto wallet details (USDT, BTC, ETH) used for deposit and withdrawal transactions.
• Identity Verification Information: Copies of identity documents such as MyKad or passport for account verification purposes in line with licensing requirements.
• Activity Data: Game history, betting records, transaction history, login records, session duration, and platform usage patterns.
• Technical Data: IP address, device type, operating system, browser type, general location data, and other technical information collected automatically.
• Communications: Records of conversations with the customer support team, complaints, feedback, and other correspondence.

2. How We Use Your Data

Data collected is used only for legitimate and specific purposes:

• Processing account registration and verifying member identity in accordance with international licensing requirements.
• Processing deposit and withdrawal transactions securely through supported payment methods.
• Delivering the full range of platform services, including access to games, bonuses, and the VIP programme.
• Sending important notifications relating to accounts, transactions, promotions, and policy updates.
• Conducting anti-fraud checks, anti-money laundering (AML) measures, and age verification to ensure the platform is used responsibly.
• Improving service quality, user experience, and platform features based on analysis of anonymised usage patterns.
• Complying with legal obligations and the requirements of relevant licensing authorities.

3. Sharing Information with Third Parties

suka2 does not sell or transfer members' personal data to third parties for marketing purposes. However, in certain situations, we may share information with:

• Technical Service Providers: Companies we engage to support the platform's technical operations, such as payment processing, customer service, and data hosting — all bound by strict confidentiality agreements.
• Licensing Authorities: The regulatory bodies that issued our operating licence may require access to certain records as part of compliance oversight.
• Law Enforcement Agencies: If ordered by a court or competent authority, we are obligated to provide the required information in accordance with legal provisions.
• Identity Verification Providers: Third-party services we use to verify identity documents for KYC (Know Your Customer) purposes.

4. Data Security and Protection

suka2 implements multiple layers of security controls to protect members' personal data from unauthorised access, loss, or misuse:

• 256-bit SSL encryption for all data transmitted between members' devices and our servers.
• Passwords are stored in a hashed format that cannot be reversed to their original form.
• Two-factor authentication is available as an additional security layer for member accounts.
• Continuous system monitoring to detect and prevent suspicious activity.
• Regular security audits by independent parties to identify and address any system vulnerabilities.
• Internal access controls that restrict data access to authorised staff only.

Although we take every reasonable measure, no security system can be guaranteed to be completely perfect. We encourage members to also take precautions by not sharing passwords and ensuring that the devices they use are secure.

5. Cookies and Tracking Technologies

The suka2 platform uses cookies and similar technologies to improve the user experience and ensure key platform functions operate properly:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your language settings and display preferences so they do not need to be reconfigured each time you visit.
• Analytics Cookies: Help us understand how members use the platform so we can make relevant improvements. Analytics data is collected in aggregate form and cannot be identified at an individual level.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your browser options. However, disabling certain cookies may affect the functionality of the suka2 platform.

6. Your Rights as a Member

Every suka2 member has the following rights regarding their personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or outdated, you may request that we correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Such requests will be considered subject to our legal obligations and licensing requirements.
• Right to Restrict Processing: You may request that we limit how we process your data in certain situations.
• Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.

To submit any request relating to your privacy rights, please contact our support team via live chat or email. We will process your request within a reasonable time.

7. Data Retention Period

suka2 retains members' personal data for as long as your account is active or as long as needed to fulfil the purposes stated in this policy. Some categories of data may be retained for longer for the following reasons:

• Financial transaction records are retained for the period required by our international licensing authorities.
• Information related to AML and KYC compliance is retained for the period specified under the applicable anti-money laundering framework.
• Communication logs and customer support records are retained for a sufficient period for dispute resolution purposes.

When data is no longer needed, we will securely delete or anonymise it in accordance with our internal procedures.

8. Child Protection and Age Restriction

The suka2 platform is intended solely for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21.

During the registration process, we require age verification through a valid identity document. If we find that an account has been opened by an individual below the required age, the account will be closed immediately and all related data will be deleted.

9. Changes to This Privacy Policy

suka2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards.

When there are significant changes, we will:

• Update the "Last Updated" date at the top of this document.
• Display a clear notice on the suka2 website.
• Send a notification via email to registered members if the changes materially affect their privacy rights.

Your continued use of the suka2 platform after any changes to this Privacy Policy will be considered as your acceptance of the updated policy.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the suka2 team through the following channels:

• Live Chat: Available 24/7 directly through the suka2 platform in Malay and English.
• Email: [email protected]

Our team will endeavour to respond to your enquiry within a reasonable time. For more complex requests relating to data rights, please provide full details so we can assist you more efficiently.